General Questions

How does the process work?

To start, you can whatsapp / direct message us with your enquiry (price quote, repair, etc). We will get in touch and set up an appointment with you at our office and showroom in Sheung Wan.

How long does the process take?

For engagement rings, we recommend starting the process 2-3 months before your proposal to allow for enough time to design and finalise your perfect ring! 

Production time will take around 2-3 weeks for engagement rings as well as all jewellery but we can expedite this process upon request.

What are your hours of operation?

10am-7pm on weekdays and 11am-2pm on Saturdays

By appointment only.

Where are you based?

We are based in Hong Kong! Sheung Wan specifically.

Do you serve overseas clients?

Yes we do! We ship worldwide so contact us for more details on shipping, insurance, and duties tax.

Where do you manufacture your jewellery?

All our rings and jewellery are made in Hong Kong - with bench jewellers (sifu's) that have been in the industry for 30-40 years!

Diamonds & Gems

Are your diamonds certified?

Most of our diamonds are certified by the Gemological Institute of America (GIA) and we include the certification with our engagement rings and jewellery.

We also offer certification for our coloured diamonds as well as coloured gemstones (either GIA or Gem Research Swisslab).

Do you sell lab-grown diamonds?

No - we only deal with natural untreated diamonds.  

How does the diamond selection process work?

We will help you curate a selection of diamonds for you based on your preferences. Feel free to show us pictures of the ring or jewellery you would like and we can create something custom for you.

Do you have a stocklist?

We have around 500-700 GIA certified diamonds in our inventory for your detailed selection. We can also source beyond our stock list as per your request.

Ring Care

Can I re-size my ring or jewellery?

Yes! Your first resize is free. After that, we will charge a fee for any additional resize.

Please note:

1. We recommend sizing 1-1.5 sizes smaller or larger than originally made.

2. We recommend not resizing too many times because it can jeopardise the struture of the ring.

3. Bangles and eternity bands cannot be resized.

4. We only offer resize service for our Hong Kong customers.

Do you offer cleaning services?

Yes, feel free to make an appointment with us and we can clean your jewellery at our office (ultrasonic machine) free of charge.

Can you arrange insurance for jewellery?

Yes, we can recommend trusted insurance coverage for the jewellery you commission from us.

Deposits, Payments, Shipping

How much is deposit for an order?

We usually take a 20-50% deposit for each jewellery order. Payable by cash or bank transfer.

Cancellation / Exchange / Refund

All products (ready-made and made-to-order) are final sale and cannot be returned or exchanged.

Changes are not allowed after a deposit has been paid for made-to-order items. Any changes will require a new order and your original deposit would be forfeited.

What about late / postponed order pickups?

We will retain your jewellery order for up to 3 months from the date your order is ready for pick-up. After 3 months, your deposit and jewellery order will be forfeited.

How do you ship products overseas?

Through DHL (or other courier services)

What are your shipping costs?

Hong Kong:

1. In-Store Pickup: free.

2. HK Standard Shipping: $200 HKD (3-5 Business Days)

3. Hong Kong Free Shipping over HK$10,000: Free (3-5 Business Days)

4. Same Day Delivery: $250 HKD flat rate

Note: Hong Kong deliveries are processed through local courier.

Rest of World:

1. Standard Shipping: $300 HKD (7-9 Business Days)

2. Express Shipping: $350 HKD (5-7 Business Days)

How much are taxes & duties for my jewellery?

Import duties tax is not included in shipping charges. Import duties or customs tax is based on your local country’s importation regulations.

Valleys & Hills is not responsible for import duties or customs tax on international shipments. Customs policies vary widely from country to country; therefore, we cannot predict what they will be.

Please contact your local customs office for further information.

Below is an estimate of duties and tax for specific countries. Figures are for reference only.

Australia: 5% Duty, 10% GST

Canada: 12-15% (depending on province)

France: Duty 2.5%, VAT 20%

Germany: Duty 2.5%, VAT 19%

Hong Kong: 0%

Malaysia: 0%

New Zealand: Duty 5%, GST 15%

Singapore: Duty 0%, GST 7%

South Africa: Duty 20%, VAT 15%

Switzerland: Duty 0%, Duty 7.7%

Taiwan: Duty 0%, VAT 5%

Thailand: Duty 20%, VAT 7%

Turkey: Duty 2.5%, VAT 18%

United Arab Emirates: Duty 5%, VAT 5%

United Kingdom: Duty 2.5%, VAT 20%

United States: 5.5% duty, 0% Sales Tax

Philippines: 12%

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.


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